Job Openings

Metrolina Association for the Blind(MAB)


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The Case Manager is the core service provider that connects clients with severe vision loss or blindness to services and resources. This position assists the client through episodes of care throughout our Vision Rehabilitation Services and assists clients in connecting to essential outside services. 

•    Provide primary intake and assessment of client’s and their needs and assist them in accessing available resources by performing the following duties.
•    Perform intake interviews and assessments of clients and their needs.
•    Provide information and referral to appropriate resources for clients.
•    Perform case management duties, which require the coordination of services between MAB and outside agencies and agency staff. 
•    Perform case documentation including client contacts, referrals, etc.
•    Provide adjustment and other counseling as needed for clients. 
•    Monitor client progress.
•    Advocate for clients.
•    Conduct programs, workshops, etc., for public education, including client awareness of general issues and public awareness of blindness.
•    Promote and facilitate interagency cooperation.

COMPETENCIES - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
•    Synthesizes complex or diverse information. 
•    Collects and researches data. Provides data to the VRS Director and the Grants Manager as needed.
•    Generates creative solutions.
•    Demonstrates attention to detail.
Problem Solving
•    Identifies and resolves problems in a timely manner.
Customer Service
•    Responds promptly to customer needs.
•    Solicits customer feedback to improve service.
•    Maintains confidentiality.
•    Remains open to others' ideas and tries new things.
Oral Communication
•    Speaks clearly and persuasively in positive or negative situations.
•    Listens and gets clarification.
•    Responds well to questions.
•    Participates in meetings.
Team Work
•    Balances team and individual responsibilities.
•    Gives and welcomes feedback.
•    Contributes to building a positive team spirit.
•    Supports everyones efforts to succeed.
Written Communication
•    Writes clearly and informatively.
•    Varies writing style to meet needs.
•    Shows respect and sensitivity for cultural differences.
•    Exhibits sound and accurate judgment.
•    Measures self against standard of excellence.
•    Uses time efficiently.
•    Approaches others in a tactful manner.
•    Reacts well under pressure.
•    Treats others with respect and consideration regardless of their status or position.
•    Accepts responsibility for own actions.
•    Follows through on commitments.
•    Demonstrates accuracy and thoroughness.
•    Works quickly.
Safety and Security
•    Observes safety and security procedures.
Self Management
•    Adapts to changes in the work environment.
•    Manages competing demands.
•    Able to deal with frequent change, delays, or unexpected events.
•    Is consistently at work and on time.
•    Follows instructions, responds to management direction.
•    Takes responsibility for own actions.
•    Keeps commitments.

•    Social Work Bachelor’s degree and/or Masters Degree or LCSW or a degree in a related field, and 2 years related experience and/or training; or equivalent combination of education and experience.

•    Excellent skills in Microsoft Windows
•    Spreadsheet Software
•    Order Processing System
•    Electronic Health Record

WORK ENVIRONMENT - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 
•    This position works in an environment with a moderate noise level. (Examples: business office with computers and printers, light traffic.)
•    While performing the duties of this job, the employee occasionally works near moving mechanical parts.

•    While performing the duties of this job, the employee may be occasionally exposed to outdoor weather conditions.

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.



Phone: 704-887-5119

Cert: Any Certification

Salary is based on experience and education.


Background check, credit check and drug screening are required.

This position reports to the Case Management Supervisor

Bilingual candidates are encouraged to apply.

Candidates with multiple certifications/degrees are encouraged to apply.

This is NOT a remote/virtual position.