|
2025 Annual MCB All-Staff MeetingSeptember 18, 20259:00 AM 3:00 PM4.5 hours (excluding lunch and breaks)By attending this session, staff will be able to by the end of the day:Describe current agency priorities and initiatives that directly impact service delivery models, cross-departmental collaboration, and support for consumers with disabilities.Identify at least two successful consumer service strategies shared by peers across regions or departments and reflect on how to implement or adapt these strategies in their own practice.Explain the purpose and opportunities of Employee Resource Groups (ERGs) and how participation can support a more inclusive and culturally responsive environment for both staff and consumers.Recognize exemplary consumer service based on peer recognition and agency awards.Provide constructive feedback on agency operations and professional development needs to support the continuous improvement of consumer services. |
