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Individual and team success depends on the ability of individuals to communicate with others and be understood. More time is spent on communicating than any other single activity. Whether in face-to-face discussions such as talking, listening and observing, or communicating electronically, the goals are to relay or gather information, persuade, evaluate, counsel, or build and maintain morale effectively. In this course you will learn the skills necessary to achieve these goals.Objectives: Understand how connecting as people helps build trust and respect Enhance problem solving and decision-making Realize how our personal styles of conversation support or restrict dialogue Acknowledge their personal accountability in positive and problematic relationships Be aware of how styles of conversation impact dialogue Develop the ability to have challenging conversations while maintaining dialogue |
