Job Openings

TCS Access

03/12/2021

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Title:  Assistive Technology Specialist (ATS) – Part-Time Hourly

TCSAccess, (www.tcsaccess.com) a team dedicated to the advancement of equal access and empowerment of persons with disabilities through the provision of tools and solutions aimed at fostering independence and productivity, is looking for a motivated, organized, enthusiastic Assistive Technology Specialist (ATS) to join our fast-growing team. The ATS will be responsible for providing direct AT support services (assessment, equipment recommendation, configuration of hardware and software, training in person and remotely and technical support in person and remotely) primarily for TCSA’s clients associated with the iCanConnect program serving persons who are both visually impaired and hard of hearing located in the DC, Maryland and Northern Virginia areas.

The following are excerpts from the www.icanconnect.org website:

“Sending an email or chatting on the phone can be challenging for people with both significant vision and hearing loss. iCanConnect serves people from a wide range of backgrounds, including older people who have lost vision and hearing later in life, and people with Usher and CHARGE Syndromes.  iCanConnect provides free equipment and training including smartphones, tablets, computers, screen readers, braille displays, and more to people who meet federal disability and income guidelines.  iCanConnect, also known as the National Deaf-Blind Equipment Distribution Program, is a federal program administered locally in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, American Samoa and the Northern Mariana Islands. Look up your local program contact to learn more and see if you or someone you know qualifies.

The successful candidate must have strong training skills, Information Technology (IT) skills, knowledge of AT software and hardware and their application with persons who are visually impaired and hard of hearing. Sign language interpreting (both tactile and ASL) a plus.  They must be skilled with the Microsoft Office suite (Outlook, Excel, Word, PowerPoint), PC and Apple computer systems, Android and iOS mobile devices and possess a desire to keep pace with changes within the fields of AT and IT. Self-starters with an ability to learn new technologies quickly, the passion and patience to teach others (mainly seniors) and the flexibility to adjust to client requirements are well suited for this challenging position. Additionally, the candidate must have strong verbal and written communication skills and can communicate with diverse audiences and an ability to work independently and in a team environment.  Persons from related fields who are methodical, person-centered and technical are encouraged to apply.

Role Description:

The primary role of the ATS is to provide assessment, training, support, installation and configuration services for customers with both significant vision and hearing loss who are seeking assistance with long distance communication.  Work will be performed both independently and as a member of the AT Services team.

Job Duties:

  • Perform assessments with iCanConnect consumers to determine client’s current skill level regarding their AT and computer acumen and what technologies and training will facilitate their long-distance communication goals
  • Document the results of these assessments to established guidelines including recommendations for specific equipment and training
  • Install, configure, troubleshoot and train on a variety of AT and telecommunications products including screen reading, screen magnification and other technologies on PCs, Macs and smart devices
  • Create training outlines and accessible reference materials for clients
  • Assess/troubleshoot a client’s equipment in person and remotely and either fix any issues they are experiencing on the spot or make timely and effective recommendations to remediate the issue/s

Minimum Experience & Specialized Knowledge Required:

·       Ability to learn speech output, screen magnification and other technologies for use on PCs, Macs and mobile devices and telecommunications equipment

·       Confident in ability to communicate verbally and in writing the purpose and results of the service they are providing to wide varying audiences including professionals with and without experience with accessibility and disability

  • Demonstrated professional experience training persons of all technical skill levels who have significant vision and hearing challenges
  • Knowledge of various AT software used by persons with significant vision and hearing challenges is required
  • Ability to develop training outlines and accessible reference materials for clients
  • The ideal candidate will have experience training, installing, configuring and troubleshooting in a variety of computing environments
  • Intermediate knowledge of Microsoft Office suite (Outlook, Excel, Word, PowerPoint)

Additional Requirements:

  • Must be able to travel independently in the Washington DC metro area
  • Strong written and verbal communication skills
  • Ability to work independently to meet assigned task requirements
  • Flexible and open-minded interpersonal skills
  • Strong analytical skills and attention to detail
  • Excellent customer service skills

Compensation:

Hourly rate based on qualifications and experience

E_mail: jeff@tcsaccess.com

Phone: 240-428-1822

Cert: Any Certification